You hear it from us first
Same day, before you notice it in a report. A mistake you find yourself costs far more trust than one we bring you.
We say what it cost
In money, as accurately as we can establish it. Vagueness here is the tell.
We say what changed
Not "we will be more careful" — the specific check or constraint that stops it recurring.
Where it was our error
We do not bill for the spend we wasted. That is not generosity, it is the obvious consequence of charging for work.