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Setting expectations properly at the start

Most agency relationships fail on unmanaged expectations rather than bad work.

Agree the timeline

Live in days, volatile for two to four weeks while Google relearns, first honest read in month two, scale-or-stop decision in month three.

Agree the metric

Against your break-even, with brand split out, reconciled to store orders. Decide this before the first report, not after an argument about one.

Agree what you provide

Margin, stock visibility, approvals within a day, and a heads-up on anything that will show up in the numbers.

Agree what ends it

No notice period cuts both ways. Knowing that from day one makes the relationship honest.

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